As a trusted local Highbury florist, Flowers Highbury is committed to delivering the highest standards of service and quality to every one of our customers. Backed by our Fresh Flowers Guarantee in Highbury, we offer peace of mind on every purchase for both households and businesses in the community.
We take pride in the freshness of every bouquet dispatched from our Highbury location. All flowers are carefully sourced and arranged to ensure they arrive vibrant and beautiful. We guarantee your flowers will remain fresh for a minimum window of five days from the date of delivery, assuming correct care and placement away from heat sources and direct sunlight. If you find your flowers are not fresh upon arrival or within this freshness window, please contact us and we will be happy to assist you.
At Flowers Highbury, your satisfaction is our priority. In the unlikely event your flowers arrive damaged or wilted, please reach out to us immediately on the day of delivery. We request that you provide a photograph of the issue to help us understand the problem and prevent it from happening in the future. Once verified, we will work swiftly to resolve your concern and offer either a full refund or a replacement bouquet, according to your preference.
If your order does not meet our Fresh Flowers Guarantee, you are eligible for both refund and replacement options. Simply get in touch, providing your order details and a description (or photo) of the issue within the stated freshness window. Our team will review your case as quickly as possible. Refunds are processed using the original payment method, and replacements are arranged for a delivery time that is convenient for you. If you prefer, store credit is also available for future use.
We value every piece of feedback and treat complaints with the utmost seriousness. Should you wish to make a complaint about our products or services, please contact us with your order information and the details of your experience. A senior member of our Highbury florist team will personally investigate your complaint. We aim to respond within two working days and to resolve any concerns as smoothly and fairly as possible. Our goal is complete customer satisfaction, and we are always looking to improve our service.
Flowers Highbury is proud to serve the local Highbury community and surrounding areas. Our reputation is built on reliability, care, and our unwavering commitment to delivering fresh, beautiful flowers every time. Thank you for choosing us as your dedicated florist for both home and business floral needs.
If you have questions about returns, refunds, or would like to share feedback, our professional and friendly team is always ready to help. Your peace of mind is our priority.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
