Welcome to Flowers Highbury. These Terms & Conditions apply to all purchases and deliveries arranged through the Flowers Highbury website for customers located in Highbury and the surrounding areas. When you place an order through our online flower delivery service, you agree to be legally bound by these terms. Please read them carefully before placing an order. If you have any questions regarding these terms, please contact us before making a purchase.
To use the Flowers Highbury website and make purchases, you must be at least 18 years old and possess the legal capacity to enter into binding contracts. By placing an order, you confirm that you meet these requirements. Orders may be placed for delivery within Highbury and the neighbouring areas as specified on our website.
1. Browsing and Selection: Browse our range of bouquets, arrangements, and floral gifts via our website. Each product contains details and guidance about its contents, sizing, and price. Images are for illustrative purposes, and some flowers may vary due to seasonal availability.
2. Basket and Checkout: Add your chosen items to your shopping basket. When ready, proceed to checkout, where you will provide the necessary information for delivery, including the recipient’s name, address, preferred delivery date, and any personal message to be included with the flowers.
3. Order Confirmation: Review your order for accuracy before payment. Submission of your order constitutes an offer to purchase the items. When you complete payment, you will receive an order confirmation on-screen and, if provided, via your nominated email address. The confirmation acknowledges receipt of your order but does not constitute acceptance of your order.
4. Acceptance: Your order is accepted, and a contract is formed when we dispatch your flowers and confirm dispatch to you. If we are unable to fulfil your order (e.g. due to stock unavailability or delivery constraints), we will notify you and offer an alternative or a full refund.
While we strive for accuracy in displaying all products, flowers are a natural product and may be subject to seasonal or local variations. In rare circumstances, substitutions may be made for flowers or packaging of equal or greater value and aesthetic quality, especially if a particular bloom is unavailable. We will attempt to contact you to discuss any substitutions, except when time constraints prevent this, in which case the substitution will be made at our discretion.
All prices for flowers, arrangements, and delivery are displayed in Pound Sterling (£) and include VAT where applicable. Prices are subject to change without notice but changes will not affect orders already confirmed. Delivery charges, if applicable, will be clearly stated at checkout and form part of your total order price.
Payment for all floral orders must be made in full at the time of purchase. We accept payment using major credit and debit cards as specified at checkout. Your card will be charged at the point of order. Your payment details are handled securely in accordance with industry standards. No floral arrangements will be prepared or dispatched until payment has been received in full.
1. Area of Delivery: Flowers Highbury provides flower delivery across Highbury and surrounding areas only, as detailed on our website. Please ensure the recipient’s address falls within our delivery zone before placing an order.
2. Delivery Dates and Times: During checkout, you may specify your preferred delivery date. While we make every effort to deliver on the requested date, it cannot be guaranteed during busy periods or due to circumstances beyond our control. Delivery times are usually during normal business hours; we cannot guarantee specific times.
3. Recipient Not Home: If the recipient is not available at the delivery address, we may leave the flowers with a neighbour or in a safe, sheltered place, unless otherwise instructed. A delivery note will indicate where the flowers have been left.
4. Delivery Confirmation: Once delivery is completed, you may receive a notification via your chosen communication method. If there is any issue with delivery, we will contact you as soon as possible to resolve it.
1. Amendments: If you wish to change your order (e.g. recipient details, card message, or delivery address) please contact us as soon as possible after placing your order. We will endeavour to accommodate changes if the flowers have not yet been prepared or dispatched. Amendments are not guaranteed and may not be possible at short notice.
2. Cancellations: You may cancel your order up to 24 hours before the scheduled delivery date, in which case a full refund will be provided. Cancellations requested less than 24 hours before delivery may incur charges or be non-refundable if preparation has commenced, or the item is in transit.
To cancel, please provide your order details and request cancellation through our contact form.
3. Unfulfilled Orders: In the unlikely event that we are unable to fulfil your order (for example, for reasons outside our control), we will notify you promptly and issue a full refund.
Due to the perishable nature of flowers, we do not offer returns. However, if there is a problem with your order, such as non-delivery, visibly damaged flowers upon arrival, or an incorrect arrangement, please contact us within 24 hours with photographic evidence where possible. If your complaint is upheld, we may offer a partial refund, replacement, or redelivery at our discretion. Our aim is customer satisfaction and quality assurance for all Highbury and surrounding area customers.
1. Exclusion of Liability: While Flowers Highbury endeavours to provide outstanding products and services, we are not liable for any indirect or consequential losses, loss of profit, or any losses arising from circumstances beyond our reasonable control, including delays resulting from force majeure (such as accidents, extreme weather, or pandemic disruptions).
2. Maximum Liability: Our maximum liability for any valid claim in relation to your order shall not exceed the price of the goods or services supplied. Our liability does not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability which may not be excluded by law.
3. Customer Obligations: It is the customer’s responsibility to ensure recipient address information is accurate and to ensure someone is available to receive the delivery. We cannot accept liability for failed or delayed deliveries arising from incorrect address details or recipient unavailability.
All content on the Flowers Highbury website, including images, text, branding, and designs, is the property of Flowers Highbury or its licensors and is protected by UK copyright laws. Images of bouquets and arrangements are for reference purposes only and must not be reproduced without written permission.
All personal data you provide during the order process is processed in accordance with our Privacy Policy and relevant UK data protection laws. Your information will only be used to process orders, deliver products, and deal with any concerns or queries. We do not share your information with third parties except for order processing and delivery purposes.
Flowers Highbury reserves the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon publication on our website. Orders placed will be governed by the terms displayed at the time of purchase.
If any part of these Terms & Conditions is deemed unenforceable, the remaining sections will remain in full effect.
These Terms & Conditions, and any contract or dispute arising out of or in connection with them (including non-contractual disputes), shall be governed and interpreted in accordance with the laws of England and Wales. Both you and Flowers Highbury agree to submit to the exclusive jurisdiction of the courts of England and Wales.
1. Entire Agreement: These terms and any other document referred to in them set out the entire agreement between you and Flowers Highbury regarding your use of the website and the purchase of products.
2. No Waiver: Any omission or delay by Flowers Highbury in exercising its rights under these Terms & Conditions does not constitute a waiver of those rights.
These Terms & Conditions apply to every customer using our online flower delivery service across Highbury and surrounding areas. Continuing to use our site and services implies acceptance of these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 10 Highbury Park, Highbury East, London, N5 1QJ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Highbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Highbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
